30-Day Returns Window

You can request a return, refund, or exchange within 30 days of receiving your order. This applies to UK and international customers.

Items must be returned in as-new condition, with original packaging and contents included.

UK Returns – Free & Easy

UK customers enjoy free tracked returns via Royal Mail.

How to return from the UK

1. Create your return using our Royal Mail returns link.
2. Generate a QR code or print your label
3. Drop it off at any Post Office or arrange a collection to pick it up from you

Start a UK return (Royal Mail)

International Returns

We make returning your jewellery from outside the UK as simple as possible. All international returns follow the same terms as UK orders — you can request a return, refund, or exchange within 30 days of receiving your order.

Free Returns Countries

Customers in the following countries receive free tracked returns through our returns portal:

United States, Germany, France, Ireland, Italy, Spain, and the Netherlands

Returns from Australia

Australian customers pay local return shipping costs, which will be shown when creating the return label.

How to return internationally

Returning from Australia, United States, France, Germany, Ireland, Italy, Spain or the Netherlands?

1. Create your return quickly and easily through our Gemondo EziReturns portal
2. Follow the steps to generate your return label
3. Drop your parcel at the recommended carrier location.

All Other International Countries

If your country isn’t listed above, you can still return your item through to us at the below address:

International Return Address

Gemondo
c/o DEVLND LIMITED
195 South Liberty Lane
Bristol
BS3 2TN
United Kingdom

Important Return Notes

• Items must be returned in as-new condition and in their original packaging.
• Please include your return form or order details inside the parcel.
• If you arrange your own shipping, we recommend using a tracked service for peace of mind.

Return Conditions

To qualify for a refund or exchange:

• Items must be returned unworn and in original condition.
• Original presentation boxes and contents must be included.
• For hygiene reasons, worn earrings cannot be returned unless faulty.
• Please include your return form or order details inside the parcel.

These conditions do not affect your statutory consumer rights.

Refunds & Processing Times

• Once your return arrives, processing may take up to 14 days.
• Refunds are issued to your original payment method.
• Your bank may take up to 5 additional days to display the refund.
• Original delivery charges are not refunded unless the item is faulty or incorrect.

Faulty or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible. We’ll arrange a replacement or refund quickly.

Need Help?

If you have any questions about returns, our customer care team is happy to help

Contact customer care