2 Year Warranty

Last Updated: 1st November 2024 | Effective for orders from: 1st September 2024

At Gemondo, we believe that jewellery should be crafted to last a lifetime. To give you peace of mind, every piece of Gemondo natural gemstone jewellery is protected by a 2-year comprehensive warranty from the date of purchase.

What Your Warranty Covers

  • Broken Chains: Replacement of snapped or faulty chains during the warranty period.
  • Earring Backs: Replacement of broken or faulty earring backs.
  • Structural Defects: Faults in the metalwork or settings from the crafting process.

What is Not Covered

Certain conditions fall outside the free warranty to maintain the integrity of our service:

  • Accidental Damage: Improper handling, negligence, or unauthorized repairs.
  • Natural Wear & Tear: Including bent ring shanks from heavy use or lost items.
  • Plating: Gold plated items will naturally fade over time. We offer a chargeable re-plating service.

How the warranty process works

Should service be required, please email us at enquiries@gemondo.com and provide us with the following information:

  • Proof of purchase
  • A Picture of the damaged jewellery

Once confirmed by a member of our team, please send your item to:

WARRANTY DEPT (Gemondo)
PO Box 3492
BRISTOL
BS3 9JS
United Kingdom

Shipping, Insurance & Replacement Policy

We strongly recommend that you insure your parcel and use protective packaging when sending jewellery to us. Please note that Gemondo (Pranda UK Limited) cannot be held responsible for any items that are lost or damaged during transit.

Estimated Repair & Replacement Times

  • Standard Turnaround: Repairs and replacements typically take up to 10 weeks.
  • Sourcing Materials: This duration depends on our ability to source specific materials or matching gemstones.
  • Rare Gemstones: Because we specialise in rare natural stones and unique cuts, some uncommon gems may take longer to find or may be impossible to replace to exact original specifications.

Replacement Policy

If your specific jewellery model is no longer available, we will:

  1. Communicate any necessary design amendments with you before proceeding.
  2. Offer an alternative item of equal value and similar appearance if an exact match cannot be found.

Professional Repair Services

If your item is older than 2 years, our master jewellers provide professional repairs.

Service Type Silver Jewellery Gold Jewellery
Reset Loose Stones From £20 From £30
Repair Damaged Setting From £30 From £45
Repair metalwork/replace stones From £45* From £60*
*Additional costs for replacement stones – you will be notified in advance before procurement
Charges are subject to change. All repairs are subject to inspection from our workshop and a quote will be sent out before any work is carried out.

Warranty FAQs

How long is the Gemondo jewellery warranty?

Every piece of Gemondo jewellery is covered by a 2-year warranty from the date of purchase covering manufacturing and material defects.

What does the Gemondo warranty cover?

The warranty covers structural defects, broken chains, and faulty earring backs. It does not cover accidental damage, natural wear and tear, or the natural fading of gold plating.

How long do jewellery repairs take?

Repairs or replacements typically take up to 10 weeks, depending on the availability of specific natural gemstones and materials.